Definition of the cases of unprovided transport services

Vexere guarantees a 150% refund

Vexere does not support a refund of 150% of the payment value for the following cases:

Cases Not Considered as the Bus Operator Failing to Provide the Service

Benefit of booking on Vexere

What is the maximum number of seats/beds I can book?

How to book a seat on bus

How can I apply for taking my motorbike with me?

Can I take my motorbike with me on the bus?

Can I change the passenger information?

How can I cancel my ticket?

How can I claim my VAT invoice?

How can I claim my VAT invoice?

When can I request a VAT invoice?

When can I request a VAT invoice?

I still haven't received the booking confirmation yet after paying for it, what can I do?

I still haven't received the booking confirmation yet after paying for it, what can I do?

Can I extend the time I have to pay for my reservation?

"Can I extend the time I have to pay for my reservation? "

I input wrong email/phone number, how can I fix it?

I input wrong email/phone number, how can I fix it?

Can I change my departure time/day after successfully booking?

Can I change my departure time/day after successfully booking?

How can I rate for the bus operator?

How can I rate for the bus operator?

Change my trip's review

Change my trip's review

Why is advance payment required when booking through Vexere?

Why is advance payment required when booking through Vexere?

May I pay upon boarding the bus?

May I pay upon boarding the bus?

Bus Cancellation Policy

Bus Cancellation Policy

What can I do? I mistakenly cancelled my ticket!

What can I do? I mistakenly cancelled my ticket!

Where can I find the bus ticket cancellation policy?

Who should I contact to cancel my ticket?

Can I cancel only some of the tickets in my booking?

Can I cancel only some of the tickets in my booking?

How can I change my pickup/drop off point?

Can I get picked up anywhere?

Can I get picked up anywhere?

I want to be picked up/ dropped off at my place

The bus operator charged me more than the original ticket price. What should I do?

I am not satisfied with the service attitude of the bus operator's staff

The bus operator changed the departure time. What should I do?

How can I forward my incident to Vexere?

My bus trip was canceled by the operator. What are my next steps?