The driver and the bus conductor were lovely. I was stuck in traffic but they still tried to wait so I wouldn't miss the trip. They were very gentle and polite. The car was clean, airy, and the blankets smelled good. I was very satisfied with this trip.

First time riding Hai Luan bus, I went from Buon Ho to SG, the driver and bus assistant were lovely. The car doesn't smell like some cars I've driven in the past. It's arranged in the correct location and returned to the right place where the customer registered. I hope the garage is always reputable and enthusiastic to have more customers

Spacious car, kept in the right place. Enthusiastic driver picked up the elderly from home.

The bed is wide and comfortable, the pillows and blankets are very clean and fragrant, you can sit in the right place as booked, good service attitude.

The bus usually departs about an hour later than shown on the app, it's clean, and the bus attendant is lovely.