The car runs reliably, a little off schedule due to a car problem, but the car comes to pick you up very conscientiously. I went and the driver said that if I couldn't catch up with the car in front, he would take me to Hanoi even though he only drove in HP. The driver is very true to the company's responsibility of putting customers first. Will support the car for a long time. P/s: the car doesn't smell, drives very smoothly, doesn't get sick

Would use this service again! We were a bit concerned because the pick up point in Hanoi was random and the office wasn’t open. But our driver showed up on time just before 6:30am. The seats were comfortable and reclined a bit. Each seat had their own free water bottle and charging port. They even provided a free shuttle from our original drop off point at their office in yen bai to the yen Ben city bus station. Which was very lovely of them! The drivers were so nice and helped us find our next bus. The service was truly exceptional.