My first impression is that the bus company is professional. I went from Hue to Hanoi. The bus cabin is clean, the blankets are fragrant, and the toilet is also clean. The bus runs smoothly, and every time it stops at a station, they spray the cabins to reduce the smell. There is a place to charge your phone and headphones. However, when the bus reached Ninh Binh, the bus staff asked me to move to the lower floor for someone else to lie down. I was fine with it, no problem. The bus staff also forgot to wake me up when I returned to Hanoi, because they thought there was no one else on the bus :)) Overall experience is okay, more expensive but quite clean and comfortable, mostly Western guests, few Vietnamese guests

Bus quite nice, but didnt have pillow, didnt get assigned seats, and was more than 1 hour late, but that didbt matter because of good driving, nice staff, and quiet atmosphere to sleep! Overall happy as i was able to sleep well!

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.