First time booking a bus ticket online and even paying in advance but it didn't disappoint! Quy Thao bus station is the only bus (I've ever been on it) where the drivers talk politely and don't use profanity. This alone is a 5 star rating. The driver also drank Pepsi and was very cute, not smoking like other cars. Pick up and pay at the correct point. Be able to lie on the correct bed. Overall 10 points.

The staff were lovely, and the bus was lovely too 😂 It was new, clean, and had Pikachu decorations all over it. Each bed even had a long Pikachu plushie to hug 🤣 The pink pig-patterned blankets would be a hit with kids. This was the first time I'd seen a bus company provide toothbrushes. Two elderly people boarded the bus and the staff even escorted them to their seats to assist them; overall, it was very thoughtful.

Honestly, I'd read the previous reviews and we were a little worried. But it was the best bus trip we've ever taken. The bus left and arrived on time, the drivers were friendly, the ride was okay (although still bumpy, but that's Vietnam for you ^^), and the seats were comfortable. We were pleasantly surprised.

Yes, the ride experience was great, 10 points for customer service, on time. Thank you and I will continue to book tickets next time.

quý công ty nên: 1) kiểm tra và dán tem hành lý cho khách theo màu của từng chuyến tránh mất mát và nhầm chuyến khi tập kết hàng lên xe. vì mình có 2 chuyến sài gòn và cần thơ đợi chung 1 khung giờ, 1 địa điểm. vì là khách thân thiết của quý công ty nên rất hài lòng và tin tưởng. tuy nhiên rất mong muốn đội ngũ nhân viên anh chị em nhà xe cùng nhau cải thiện ngày một phát triển. 2) đồng nhất về cách giao tiếp và CSKH nhẹ nhàng, chu đáo nữa thì chắc chắn quy công ty là nhà xe được yêu thích và lựa chọn số 1 quy nhơn. rất cảm ơn quý anh chị em cty cũng như chị Thảo đã lắng nghe và tiếp nhận. " khách hàng thân thiết nhiều năm của nhà xe từ thời sinh viên"

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.