An interesting experience: - The bus was on time - The bed was comfortable. 200k was okay. - There was air conditioning and blankets. - I liked the driver and the conductor. I was assigned my favorite seat and was able to change my points quickly. The customer support was enthusiastic and cheerful. - The driver played music while driving, making me nostalgic for Saigon in the 2000s. - The bus stop was clean and beautiful. I got to see the sea elephants. - The shuttle bus was on time. The bus was spacious, comfortable, and cool. - The waiting room at the bus station was spacious, airy, clean, with drinking water, charging sockets, and a restroom. - I liked the bus station's working style: fast, neat, concise, complete, and methodical. It suits my backpacking style.

It's been more than 7 years since I last took Futa. The new Kim Long 34-seat fleet is better, not as stuffy as the Futa 34-seat bus in 2018. The bus runs smoothly, I slept all the way to my destination. No need to print a ticket. Just give the QR code to the attendant to scan and get on the bus. The bus runs on time. The transfer in HCM is quite convenient (luckily there is a transfer point right in front of my house in HCM). There is a slight minus point that the slippers for passengers to change into when getting off the bus are quite dirty, the bus company should clean it to look better.

The car is very ok. I ordered a pick-up in person in District 1. However, if you want to pick up at your door, you must arrange to leave 1-1:30 minutes earlier than the appointment time on the app

The drivers were cheerful and friendly. My mother accidentally spilled a glass of water on the bus but the drivers gently reminded her. You know, older people are not as quick as us. I apologized on behalf of my mother and thanked the Hiep Thanh bus drivers very much.

We went by bus at 19:30 Danang - Nha Trang. The blue illuminated bus looks like a spaceship of the future. Super comfortable! If possible, take the top bunks, and in the middle of the cabin (at least the second row from the drivers, because they can smoke and chat the whole trip) and at least the second row from the toilet (it may smell). We had a clean, comfortable toilet, modern leather seats, and blankets. The driver drove moderately, did not honk excessively at night and did not brake sharply. We slept well) at 4:30 we arrived at the station near Nha Trang. There everyone was asked to get out, given their things and put into a Sprinter, which went to the center of Nha Trang. Due to the fact that this nuance with the transfer was not agreed upon in advance, it naturally raised many questions from passengers. But the drivers don't speak English. They only show you with gestures where to go)) And they literally forcefully transfer you into the sprinter so that you don’t get lost)

I was quite nervous when I read many comments saying the bus was late, but the bus arrived 10 minutes earlier, so it probably depends on the bus and fate. The vehicle is fully equipped with water, towels, cakes, blankets, and pillows. The bed is quite comfortable if sleeping for 1 person. Even though my lover and I are both 7-8 feet tall, quite thin, we still feel a bit tired lying down. I think this trip is ok, I still have to wait for the return trip. Regarding payment, I think I should choose online payment to get a discount, because I choose to pay when getting on the bus but in the end I still have to transfer money in advance to deposit a seat. Generally satisfied.