To be honest, I was little bit scared after seeing mixed reviews here but it turned our pretty good. We went from Nha Trang to Hoi An, bus was there 20-30min earlier but staff informed us about it 30 minutes before it. The staff inside with the driver were really nice, they helped us with our bags and gave us free water and small snack. The cabin was clean with blanket and alright in space even for me (184 cm). Driving was okay without too much honking but dont expect any luxury sleep cause the road is bumpy and there are a lot of turns. There were quick 3-4 toilet stops and bus got in Hoi An around the promised time. I dont know if we got lucky and other people super unlucky or they expect something impossible but i would go again with them. 10/10

I booked and received e mail confirmation no issues. I was expecting an email or Whatsapp follow up but was surprised when I had an email from Xuan Pha bus saying they would not be able to contact me as I didn't have a Vietnamese phone number. They asked for me to send a photo of my wife and I, which I did, but I was a little concerned. The email also asked that we be at the pick up point 30 minutes before departure. We arrived 30 mins beforehand and before we could locate the bus the driver found us which worked really well. The bus and seating were clean and very comfortable and the driver was really good. I will have no issues booking with Xuan Pha again.