Việc hỗ trợ đặt vé của bạn Phạm Thị Yến Nhi tại nhà xe Đức Phát (bến Giáp Bát) thực sự để lại ấn tượng rất tốt đối với khách hàng. Ngay từ khi liên hệ, Yến Nhi đã thể hiện sự nhiệt tình, thân thiện và chuyên nghiệp trong cách tư vấn. Mọi thắc mắc đều được giải đáp rõ ràng, nhanh chóng, giúp khách hàng dễ dàng lựa chọn chuyến xe phù hợp với nhu cầu của mình. Không chỉ dừng lại ở việc cung cấp thông tin, Yến Nhi còn chủ động hỗ trợ trong suốt quá trình đặt vé, từ việc giữ chỗ, xác nhận thông tin đến nhắc nhở giờ xe chạy. Sự tận tâm và chu đáo này giúp khách hàng cảm thấy yên tâm và tin tưởng hơn khi sử dụng dịch vụ của nhà xe Đức Phát. Thái độ làm việc nghiêm túc, trách nhiệm cùng phong cách phục vụ chuyên nghiệp của Yến Nhi đã góp phần nâng cao chất lượng dịch vụ chung, đồng thời tạo dựng hình ảnh tích cực cho nhà xe trong mắt khách hàng. Đây thực sự là một tấm gương đáng khen ngợi trong lĩnh vực dịch vụ vận tải hành khách.

The car is very new, clean, each person has a private room, pick-up service, reasonable price

Although the departure was later than the number on the express (8:40 am departure but the bus only left at 9:30 am), the driver drove smoothly and arrived at the desired destination, there was a free shuttle service to the hotel. Very good, the Limousine was also clean and new.

I travelled from ninh binh to danang on the overnight sleeper bus. It was our first experience taking these types of buses and we were nervous. Initially, there was a change in the pick up spot 2 hours before departure which was communicated by email. We got to the correct location at 9 and the bus wasn’t there. We reached out through email and received a prompt response which was very much appreciated. They let us know that the bus was 10-15 mins late. Once the bus arrived the driver came to us personally and helped and the customer service agent also confirmed over email. The bus was clean and the bed was comfortable. The bus driver was very kind and extra attentive knowing that we were tourists. We felt safe throughout the whole journey. The bus driver at the end of the ride guided us to the free shuttle that drops you off at the hotel. I would highly recommend.

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

Driving so fast, starting at 11:30 from Bac Nghen and arriving at 27 Nguyen Hoang at 4:20. If you adjust the speed, the arrival time is about 6:00 which is great

First time going to Nghe An by bus. 10 points without any problems. New, clean bus, fast on the highway, few stops, bus conductor and driver were very cheerful and enthusiastic. Decided to book the return trip without looking for another bus company.

The bus is on time. Good customer service. Spacious and comfortable bed. Full amenities on the bus, and tickets are also available at a discount. 10 points