The bus ride was very good. It left on time. The driver was kind. The transfer to the shuttle for drop off worked well. The ride was very bumpy, partly due to the bad road and maybe the shock absorbers on the minivan should be replaced. But i gave the high score because of their punctuality, and staff, especially Nhu Y really took care of me to arrange a pickup near my hotel in Rach Gia. Her/his service and follow up customer care was perfect. Thank u soo much:)

Used this company to cross the border between Vietnam and Cambodia and as a woman solo travelling, I felt so safe!! When you arrive at their office, they ask you for your passport and the 40$, and they keep your passport until you get to the border (so don’t panic!). The driver was friendly, the seats were comfortable enough for a 6hrs drive and you get a bottle of water and some snacks. We got stuck in traffic for a while so got to Phnom Penh later than expected, but we had a couple of toilet breaks. Once at the border, another employee from this company takes you to the border offices and sorts everything out for you and waits till everyone is done. The whole experience was very smooth and stress-free. Could not recommend this company more, truly great!

During the past time, I often traveled by Kim Ma, Phuong Trang, Huynh Dat and Trung Kien bus routes. However, when I had the opportunity to experience the service of Thai Bao bus company, I really felt satisfied. The travel time between Saigon and the provinces became faster and more convenient. In particular, the service style of the driver and receptionist was very dedicated, thoughtful and friendly.