There was a bit of nudge via text message to get me to arrive 10 minutes before the scheduled departure time, but otherwise everything went well. The driver even dropped me off at my hotel. Of course, the driver drives like a maniac, especially overtaking without visibility, but hey, that's Vietnam for you.

The bus company is very enthusiastic in supporting the change of pick-up point from Giap Bat Bus Station to My Dinh Bus Station. However, the bus company should coordinate with the car booking App companies to add more pick-up points at My Dinh Bus Station for the convenience of customers.