My trip from Ho Chi Minh City to Gia Lai was with TT bus company, but I wasn't satisfied, so I tried Duc Dat bus company. The driver, conductor, and call center staff were all very friendly. In Gia Lai, someone called ahead to give the driver's number, then I went to the bus station to wait for the bus, unlike the Ho Chi Minh City trip where you have to change tickets. Before boarding, the driver asked for my name and the phone number I used to book the ticket. The bus was slightly late (because some passengers arrived late, so they had to wait for them, but the bus arrived on time). But it ran incredibly smoothly, without sudden braking like with TT buses. The downside: the buses are older than TT buses, the interior isn't as luxurious, but they both have USB A ports for charging. The upside: polite service, no smoking on the bus, individual mini pillows, and a smooth ride.

The bus company is enthusiastic in supporting, the service staff is friendly, attentive and thoughtful. Will support more 🥰

The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.