I often ride Mai Linh. I like the politeness the most. Both driver and passenger speak softly. Good vehicle quality. 5 stars deserved. I have been riding Mai Linh for 2 years now and have no complaints.

Reading some negative comments made me a bit confused, but after taking the Da Nang-Pleiku trip on April 29, 2023 at 9:00 p.m. by regular car, I have the following reviews: - The 2 drivers were extremely friendly and arranged seats. 1 seat for each person - The bus assistant is stupid, probably on the same frequency so whatever he says will make him laugh - The bus leaves on time, there is a telegraph notification before the departure time, good service attitude. - Normal facilities, because I booked a regular car, I don't ask for anything more. But it looks pretty good, I stopped to go to the bathroom.

Arrived 30 minutes late but the driver still waited (5 stars). At the rest stop, he forgot his phone, the driver didn't come back to get it but asked the next car to get it for him and delivered it to him (5 stars). After being stuck in traffic for an hour, the driver still drove slowly, not in a hurry, not "stirring up" and accompanied the announcement to the passengers on the bus about the trip being delayed and apologized to everyone (5 stars).

The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.