Before ordering, I saw that the reviews weren't very good, so I was a bit hesitant. But the driver of my car was driving very well and enthusiastically, driving at a moderate speed, not speeding and overtaking recklessly. Arrive at BL on time. The seat is also wide enough for me. There's nothing to criticize at all.

For me personally, everything is ok. The driver called back to report the time the car arrived at the pick-up point and after the trip, the bus company called over for customer service. If possible, there should be wifi for guests to use.

We had a really good experience. We got there in time as indicated and the bus departed on time and arrived early. Felt really safe. Very comfortable (we booked the double bed size due to my partner's very long legs), we managed to sleep most of the trip. People were all very quiet. Staff were nice. The only difficulty was the language as not many people speak enough English for detailed conversation. However, we do not speak Vietnamese either. Other Vietnamese travellers helped. Definitely recommend this mean of transport with this company anyway. Haven't tried others yet 😊