Recommended - on time and changed my return ticket swiftly (once I found a local person to call, a worker at the Huu Nghi Bus Station. Bless him). I was getting pretty frustrated why the driver is not coming for my return to Hanoi, only to be told that I actually booked the next day by mistake. The office sent a driver in an hour and only paid the upgrade to limousine, as that was the scheduled mini van. Moral of the story - double check before booking, preferably if you are not groggy.

The bus company enthusiastically supports changing flights. Even though it was close to the time to pick up passengers on the shuttle bus and the ticket cancellation deadline was overdue, when I called to request a change of flight, the company still enthusiastically supported me and arranged the seats in the right position.

I booked a return bus to the Friendship Pass Chinese border. I had great communication about the pick up times etc. I had a query and emailed them before the trip and received a response within a couple of hours. The pick up was on time. The bus journey there and back was very smooth and the bus there and back very clean. I was very impressed with the service. Great value for money. I will definitely use them again.

Great, quick pick up and drop off, on time, reasonable price, funny driver, will continue to support