I live in Hanoi and plan a self-guided trip to visit Bai Dinh Ancient Pagoda/Bai Dinh Pagoda (Ninh Binh) during the Lunar New Year of the Horse 2026. Transportation is now very accessible. Among many limousine companies, I searched on Vexere and found a suitable schedule with XE Vietnam. The round-trip ticket prices are quite reasonable. What I found most impressive is their shuttle service. From their office at 251 Luong Van Thang Street, Hoa Lu Ward to Bai Dinh Pagoda, Tay Hoa Lu Ward, the distance is about 20km. The company enthusiastically provided a shuttle service, even for just one person, covering a total distance of 40km, for only an additional fee of 45,000 VND. My only concern is that the company might lose money. That's the only positive thing about the shuttle service. Happy New Year to XE Vietnam! Best regards.

The service was great, everyone! The beds were quite nice and comfortable, and the bus company even provided passengers with bread, water, and wet wipes on board. Overall, I think Sao Nghe was the best among the three bus companies, and they arrived earlier than scheduled. The bus was clean and the lights were nice too. In general, I had a very good impression of the bus company.

I went with a small child from check in to boarding the bus. The staff was very enthusiastic and friendly.

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

The service is very good, the customer service staff is very friendly and enthusiastic, the car runs on the highway so it takes only 4 hours from Vinh to Hanoi, the bumpy car is due to the road everyone.

Customer service is quite good.