Everything was fine. I traveled both ways: from Hai Phong to Sapa and back. The bus schedule was as shown on the app, with a free shuttle service to my hotel in Sapa town. Further distances incur an additional fee. There was no shuttle service on the return trip; I had to go to the pick-up point at 599 Dien Bien Phu myself. The return bus was faster; I arrived back at Vinh Niem bus station by 4 pm.

I was late for my flight but the bus company still waited for me. Thank you for your good support.

The booking process was smooth. There apparently weren't enough reservations for my bus, so I was assigned to a different one. It was a bit confusing at first because my seat number changed – but ultimately it was an upgrade. We left Hanoi at 10 pm, made two stops, and arrived in Sapa at 5 am. The driver was a bit rough, but he drove safely. Thank you very much.