Everything was fine. I traveled both ways: from Hai Phong to Sapa and back. The bus schedule was as shown on the app, with a free shuttle service to my hotel in Sapa town. Further distances incur an additional fee. There was no shuttle service on the return trip; I had to go to the pick-up point at 599 Dien Bien Phu myself. The return bus was faster; I arrived back at Vinh Niem bus station by 4 pm.

Would use this service again! We were a bit concerned because the pick up point in Hanoi was random and the office wasn’t open. But our driver showed up on time just before 6:30am. The seats were comfortable and reclined a bit. Each seat had their own free water bottle and charging port. They even provided a free shuttle from our original drop off point at their office in yen bai to the yen Ben city bus station. Which was very lovely of them! The drivers were so nice and helped us find our next bus. The service was truly exceptional.