First time booking a bus ticket online and even paying in advance but it didn't disappoint! Quy Thao bus station is the only bus (I've ever been on it) where the drivers talk politely and don't use profanity. This alone is a 5 star rating. The driver also drank Pepsi and was very cute, not smoking like other cars. Pick up and pay at the correct point. Be able to lie on the correct bed. Overall 10 points.

The bus arrived on time, there was an even shuttle bus service to pick me up. It was clean inside, 2 pillows provided. The driving style was rather fast and we were tossed back and forth a lot - but I cannot compare with other night buses as it was my first one. Generally, I am satisfied.

The bus company staff are very friendly, from the ticket office, assistants, to the drivers; their service attitude is excellent. Today I took the 34p bus, it's new so it runs smoothly and has no smell (I get motion sickness and hate smells on buses). I've been using their buses since they first started with regular buses, but now that they have the 34p buses, I'll probably use them more often.

Additional comments: Passengers should be fed on time, instead of feeding passengers from 4:30 p.m. to 11:00 p.m. at night. Everything else is good 👍