The pick-up and drop-off service is what I appreciate most compared to other bus companies. However, there should be a discount for groups of two or more. The staff are enthusiastic and friendly. Customer service is good. Bottled water, power outlets, curtains, etc. Overall, the service is good. However, they should put up decals with the Wi-Fi password for passengers who need it (because the bus has it, but many people won't know it).

I live in Hanoi and plan a self-guided trip to visit Bai Dinh Ancient Pagoda/Bai Dinh Pagoda (Ninh Binh) during the Lunar New Year of the Horse 2026. Transportation is now very accessible. Among many limousine companies, I searched on Vexere and found a suitable schedule with XE Vietnam. The round-trip ticket prices are quite reasonable. What I found most impressive is their shuttle service. From their office at 251 Luong Van Thang Street, Hoa Lu Ward to Bai Dinh Pagoda, Tay Hoa Lu Ward, the distance is about 20km. The company enthusiastically provided a shuttle service, even for just one person, covering a total distance of 40km, for only an additional fee of 45,000 VND. My only concern is that the company might lose money. That's the only positive thing about the shuttle service. Happy New Year to XE Vietnam! Best regards.