The driver is punctual. The bus is comfortable and we arrived 15 minutes early. The driver was a little abrupt in his driving but overall it was very good.

Driver drove like a proper Vietnamese - passing people in the shoulder in a jam etc. Since there was a huge traffic jam and we were in a hurry to get to the airport, I was rooting for him. If you come to Vietnam expecting people to drive like in Europe, go somewhere else

The driver was so nice! The car is clean and confortable , my friend was a few mins late because of the drivers were canceling her ride! He was understanding and waited with a big smile! And we still made it on time!

Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.