The car is so beautiful, the garage service is so good. Must rate 10*

The pick-up and drop-off service is what I appreciate most compared to other bus companies. However, there should be a discount for groups of two or more. The staff are enthusiastic and friendly. Customer service is good. Bottled water, power outlets, curtains, etc. Overall, the service is good. However, they should put up decals with the Wi-Fi password for passengers who need it (because the bus has it, but many people won't know it).

Excellent! The driver was attentive and responsible, and we arrived at our destination quickly. It was a great experience. Also, because I booked the wrong time, the company agreed to change the date for me, which was fantastic!

Driver drove like a proper Vietnamese - passing people in the shoulder in a jam etc. Since there was a huge traffic jam and we were in a hurry to get to the airport, I was rooting for him. If you come to Vietnam expecting people to drive like in Europe, go somewhere else

The driver was so nice! The car is clean and confortable , my friend was a few mins late because of the drivers were canceling her ride! He was understanding and waited with a big smile! And we still made it on time!

Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

An absolutely perfect experience. The transport service provided door-to-door pick-up and drop-off, always ensuring I arrived and returned right on schedule. Many thanks to the service provider; the support staff were incredibly helpful, and the driver contacted me directly to coordinate the pick-up time. Simply excellent.

This was my first time booking a bus on a whim and I was very satisfied. The ride was smooth and safe throughout the journey. The driver and assistant were very enthusiastic and helpful. The food at the rest stops they partnered with were also good, delicious, and not overpriced. A positive point, different from other buses with separate cabins, is that they provide toilet paper in the restroom. The only negative point is that the ceiling on the lower cabin is too low, so I kept bumping my head every time I sat down. 😵😵😵

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.