This was my first time booking a bus on a whim and I was very satisfied. The ride was smooth and safe throughout the journey. The driver and assistant were very enthusiastic and helpful. The food at the rest stops they partnered with were also good, delicious, and not overpriced. A positive point, different from other buses with separate cabins, is that they provide toilet paper in the restroom. The only negative point is that the ceiling on the lower cabin is too low, so I kept bumping my head every time I sat down. 😵😵😵

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

The transportation company contacted me proactively, provided clear instructions, and the journey was smooth and comfortable.

Xe sạch sẽ, nhân viên chu đáo nhiệt tình Mình góp ý đổi mền nha 2 người đắp mền đó lạnh quá ngủ không được shop ạ

The car runs on time, the service staff is enthusiastic and friendly, and returns at the right place