1. tin nhắn hoặc lời nhắc tự động sau khi khách đặt vé để họ đến đúng giờ(nếu không sẽ bị trễ chuyến). 2. lái xe khi dừng đỗ cho khách đổi từ ghế sau lên ghế trước cạnh tài xế chú ý cửa lên tránh miệng cống(để đảm bảo an toàn cho khách- tại HN: miệng cống bằng sắt chữ nhật dạng ô lưới, cửa miệng cống còn kết nối với vỉa hè tương đương 1 viên gạch lát viền vỉa hè 50-60cm. 3. Thái độ và tay nghề tài xế tốt. Bác tài đã cố gắng để về đến Tng kịp 20h, để khách nối chuyến Xe 11 chỗ nên thoáng đãng.

Fun and friendly driving; clean car; There is a shuttle bus in Thai Nguyen City

I travelled from ninh binh to danang on the overnight sleeper bus. It was our first experience taking these types of buses and we were nervous. Initially, there was a change in the pick up spot 2 hours before departure which was communicated by email. We got to the correct location at 9 and the bus wasn’t there. We reached out through email and received a prompt response which was very much appreciated. They let us know that the bus was 10-15 mins late. Once the bus arrived the driver came to us personally and helped and the customer service agent also confirmed over email. The bus was clean and the bed was comfortable. The bus driver was very kind and extra attentive knowing that we were tourists. We felt safe throughout the whole journey. The bus driver at the end of the ride guided us to the free shuttle that drops you off at the hotel. I would highly recommend.