Safe car, polite, late pick up, damaged items

We went by bus at 19:30 Danang - Nha Trang. The blue illuminated bus looks like a spaceship of the future. Super comfortable! If possible, take the top bunks, and in the middle of the cabin (at least the second row from the drivers, because they can smoke and chat the whole trip) and at least the second row from the toilet (it may smell). We had a clean, comfortable toilet, modern leather seats, and blankets. The driver drove moderately, did not honk excessively at night and did not brake sharply. We slept well) at 4:30 we arrived at the station near Nha Trang. There everyone was asked to get out, given their things and put into a Sprinter, which went to the center of Nha Trang. Due to the fact that this nuance with the transfer was not agreed upon in advance, it naturally raised many questions from passengers. But the drivers don't speak English. They only show you with gestures where to go)) And they literally forcefully transfer you into the sprinter so that you don’t get lost)

The car is very ok. I ordered a pick-up in person in District 1. However, if you want to pick up at your door, you must arrange to leave 1-1:30 minutes earlier than the appointment time on the app

The first highlight is that the car is clean, the pillows and blankets... everything is fine. The pick-up point is not the same as on the app, so guests have to move to the bus station themselves. The transfer vehicle is a 7-seat car. The transfer driver is polite and knows the way so he takes him to the gathering point on National Highway 1A quite on time. In general, quite satisfied with the garage.

I was quite nervous when I read many comments saying the bus was late, but the bus arrived 10 minutes earlier, so it probably depends on the bus and fate. The vehicle is fully equipped with water, towels, cakes, blankets, and pillows. The bed is quite comfortable if sleeping for 1 person. Even though my lover and I are both 7-8 feet tall, quite thin, we still feel a bit tired lying down. I think this trip is ok, I still have to wait for the return trip. Regarding payment, I think I should choose online payment to get a discount, because I choose to pay when getting on the bus but in the end I still have to transfer money in advance to deposit a seat. Generally satisfied.

I found everything pretty good, even though it was my first time going.