The ride was enjoyable. The driver was kind and drove safely. We left an hour later than scheduled. He first messaged to say he was going to be 30 minutes late. Then he was an additional 30 minutes late.

The driver for this trip was very nice!

Good service attitude, comfortable seats

This was my first time traveling by limousine from Hanoi to Thai Nguyen (round trip), and I was pleasantly surprised by how much better it was compared to other companies I've used in Viet Tri, Lang Son, Hai Phong, or Quang Ninh. The schedule was punctual, the price was reasonable, and the driver was very comfortable. Even when I requested a change to the return time, they were still very attentive. The car had massage seats, wireless phone charging, and complimentary drinks. The only thing missing was face towels, otherwise it would have been perfect.

⭐⭐⭐⭐⭐。 ⭐⭐⭐⭐⭐ We had an excellent travel experience from start to finish. The bus was clean, comfortable, and arrived on time. A special thanks to Mr. Than, who drove safely, smoothly, and professionally throughout the entire journey. His careful driving made us feel comfortable and secure at all times. We would also like to express our sincere appreciation to Ivy for her outstanding customer service. She was friendly, professional, and always quick to respond to our questions. Everything was well organized, making our trip smooth, enjoyable, and completely stress-free. We truly appreciate the excellent service and highly recommend this company to anyone traveling in Vietnam. Thank you, Mr. Than and Ivy, for making our journey such a wonderful experience!

Super enthusiastic driver, very comfortable car.

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

Super enthusiastic driver, very comfortable car.