The bus is a standard model, so it isn't the newest, but all the services are excellent. Two drivers take turns driving, ensuring safety. The manager is friendly, and the three staff members take good care of foreign passengers. It has air conditioning and USB charging, and the bus stops frequently at rest areas. The restroom fee is 3,000 VND. There is a variety of snacks available. You just need to wait inside the bus terminal for departure, but due to delays, the journey takes about 9 hours. I am satisfied with the 480,000 VND bus.

The driver was very attentive and considerate of my needs. He picked me up on time, even though I arrived a little later than expected. I am very grateful to the driver and customer service for their great support.

If I could give this transfer service 10 stars, I would. My husband and I recently used their service for a transfer from Noi Bai Airport (Hanoi) to Halong Bay, and I am writing this review not just because the service was good, but because they were absolute heroes. Our flight was severely delayed, and despite our best efforts to communicate, we arrived at the airport over two hours late. We were stressed, exhausted, and fully expected to have missed our pre-booked transfer, potentially jeopardizing our entire Halong Bay cruise the next day. To our utter amazement, our driver was still there, patiently waiting for us. He calmly helped us with our luggage and got us into a very comfortable, clean, and air-conditioned vehicle. The journey itself was smooth and safe. But what truly sets this company apart is their incredible customer service and understanding. They went the extra mile (quite literally!) to ensure our vacation wasn't ruined. Highly, highly recommended!

Super enthusiastic driver, very comfortable car.