I couldn't enter my foreign number when I tried to book, so I entered a random VN #. The day of travel, they reached out to me by email, so we could communicate by WhatsApp, which I appreciated so much. The instructions to wait for the driver was also good. The bus was clean, I was given a bottle water and a wet towel. Wi-Fi was fast enough. USB charging port was good. The bus made restroom stops every 2 hours or so (2 stops between the airport and Lao cai). I didn't find the toilet onboard, so I panicked a bit, but I appreciated the frequent restroom breaks at the end. I'd appreciated if this was communicated to us in advance. The door to door transfer in Lao cai was great. I'm looking forward to my next trip with s trip.

I was late for my flight but the bus company still waited for me. Thank you for your good support.

⭐⭐⭐⭐⭐。 ⭐⭐⭐⭐⭐ We had an excellent travel experience from start to finish. The bus was clean, comfortable, and arrived on time. A special thanks to Mr. Than, who drove safely, smoothly, and professionally throughout the entire journey. His careful driving made us feel comfortable and secure at all times. We would also like to express our sincere appreciation to Ivy for her outstanding customer service. She was friendly, professional, and always quick to respond to our questions. Everything was well organized, making our trip smooth, enjoyable, and completely stress-free. We truly appreciate the excellent service and highly recommend this company to anyone traveling in Vietnam. Thank you, Mr. Than and Ivy, for making our journey such a wonderful experience!