I left my backpack at the pick-up station and the bus operators in Hanoi and Ninh Binh helped me find my luggage. The service attitude was extremely good, professional and dedicated to customers. Thank you Hoa Lu bus team.

Went from Hanoi to Ninh Binh. Was picked up from my hotel in a shuttle car run by the service to take us to the bus and then a shuttle to take us from where the bus stopped to our destination hotel. Clear communication through whatsapp about pick up and all that kind of thing. No issues and super easy, would travel with them again.