The bus was waiting at the designated location. The driver met us, checked our tickets, and helped everyone who arrived early get settled. The cabins were clean, intact, and in working order. The blanket smelled pleasantly after being washed, and there was water. The bus had a toilet: clean, working, with toilet paper and soap. The driver drove carefully and didn't honk. I was very satisfied with the trip. The bus was waiting at the designated location. The driver met us, checked the tickets, and helped everyone who arrived early get settled. The cabins were clean, intact, and everything was in working order. The blanket had a fresh, clean scent, and water was provided. There is a toilet on the bus: it was clean, functional, and equipped with toilet paper and soap. The driver drove carefully and didn't honk. I am very satisfied with the trip. Xe buýt đã đợi sẵn ở đúng điểm hẹn. Tài xế đón khách, kiểm tra vé và sắp xếp chỗ ngồi chu đáo cho những người đến sớm. Trong khoang nằm rất sạch sẽ, đồ đạc còn mới và hoạt động tốt. Chăn có mùi thơm dễ chịu sau khi giặt, có sẵn nước uống. Trên xe có nhà vệ sinh sạch sẽ, dùng tốt, có đủ giấy vệ sinh and xà phòng. Tài xế lái xe rất cẩn thận, không bóp còi nhiều. Tôi rất hài lòng với chuyến đi này.

I was picked up at the correct pick-up point and seated in my reserved seat. The driver was enthusiastic, cheerful, and friendly. I'm quite prone to motion sickness, and the strong smell of air conditioning makes me nauseous. However, with Trong Thuy Travel, I didn't notice the strong air conditioning smell like with other companies. I was quite satisfied with the trip, and I will definitely support this company again for future trips.

Initially, there seemed to be a discrepancy with the agreed-upon pick-up location: The (generally helpful) tracking app, which allows you to follow the bus online before boarding, only showed a different pick-up location, not the one we had been informed of. This caused some brief confusion, and we had to contact the company by phone. However, the driver did arrive on time at the originally intended pick-up location, so boarding went smoothly. Unfortunately, we couldn't use the seats we had booked (in the front) because we wanted our 3-year-old son to sit on our lap (free of charge), which wasn't allowed for safety reasons. We were then easily assigned other seats. These were very comfortable (unfortunately, there are no seatbelts, except in the very front). The journey was pleasant; music was playing at times, videos were shown on a screen, and there was a nice flashing light on the ceiling. The driver drove carefully, and we even arrived at our destination ahead of schedule. All in all, a good experience; we would book with this provider again.