Someone called to confirm 1 hour before pick up. The driver proactively calls passengers to advise the pick-up location and pick-up time. Quick, comfortable. Safe, assured. After booking the ticket, there is a confirmation email, and the email provides very complete information about the vehicle number and driver's phone number. I am quite satisfied and assured.

The bus will take a bit longer because it doesn't use the highway, but it will pick up/drop off at your place in Phu Tho. There are also many drop-off points in Hanoi with super cheap fares. Another option for those who want to find a bus to pick up/drop off at your place in Phu Tho city.