I loved this trip and I will book again with them. Everything was extremely smooth. I booked the trip online and boarded the vehicle on time. We left on time. Stopped at 2 stops for a toilet break and to buy some snacks. The driver was extremely professional, kind and patient. Helped us with instructions everywhere needed. Even got me a bottle of water. The vehicle was clean, comfortable and the AC worked perfectly. He drove very smoothly. We arrived right on time. In Mai Chau, as soon as we arrived, a shuttle car was ready and it dropped all the passengers to their destination homestays or hotels at no extra cost. The driver of the shuttle car was also very very nice. Amazing service. Both the drivers also helped me kindly with my very heavy backpack. I very highly recommend them for Hanoi - Mai Chau trip.