Since there were many buses going on, I took a bus one hour early because the driver coordinated with me and he said that he can pick me up one hour early. It was confusing, but at the end, I reached safe. Overall, the bus was good, and the driver was helpful

The bus company as well as the driver are very attentive, always keeping in touch via Zalo and mobile phone to take care of customers in the best way. Sincerely thank the bus company and driver for their customer service.

The bus runs on time, but it takes a long time to park and pick up passengers on a detour that is a bit far. The car often brakes suddenly and returns quickly on time. I took the bus and got on the bus, but when I got to my destination, I was transferred to another bus. But no matter how enthusiastic you are, the blankets will be clean and fragrant so everything is ok. The car doesn't have a toilet, so unfortunately, when I booked the car, it said I would return it to the main store, but when I got back, I returned it to Aeon Long Bien, but it was close to my house, so it's okay.

Actually this is my second time to take the MPV bus in Vietnam, my experience is very good, the driver come to my place to pick me up with a little bit late but no more than 10 minutes, and the time we arrived at Mong Cai are very on time, very suitable for a four hours trip. The driver was quite punctual, picking me up at around 8:30 and 8:40. The bus is very spacious and comfortable with one seat per person. The whole journey was high speed and there were no random stops. The driver and the bus owner can speak Chinese, and if you have any questions, you can just call the owner to ask, so it is very comfortable.

I am quite satisfied with the customer care, the way the garage operates, and the vehicle is also very good. The only thing is that I booked to travel on an 11-seat car, picked up and dropped off in the inner city, from Hanoi to Hai Phong, traveling for 1 person with 2 boxes of goods equivalent to 40x40x40, each box weighing nearly 10kg. I clearly told the bus company to allow me to transport the goods at the same time, I would pay the shipping fee, but I was told that there was not enough space for the goods, so at first I moved to a 28-seat bus. After that, there was no 28-seat bus with the same departure time that I booked. When I returned, I agreed with the garage that I would book another place to park the goods. I am very grateful that the garage sincerely provides maximum support to customers. However, I had to go to the Hanoi Office myself, and catch the return flight from the Hai Phong Office to my destination. Meanwhile, the storage compartment in the car is very comfortable, not impossible to transport. I even heard a few guys in the driver or operations department say why they accepted these (my 2 packages). I think if the bus company helped me book an extra seat for those 2 packages, they should also treat me like a normal passenger, right? Anyway, I thank the bus company for supporting me in such a hurry. I still want to continue using the garage's service if I need to move in the future. Thank!

Perfect Thank you for the drive

Great experience, best limousine so far. The only suggestion is to have some be quiet policy, like Vin bus for example. There was one woman who didn't stop yapping loudly either on her phone or with the driver. Driver was respectful. Other passengers, even small kids were very considerate as well. I'm going back to Hanoi in a few days, we will see if I was just lucky or the limousine and the service are always great. For now, definitely recommend

The bus runs smoothly, good service, enthusiastic staff

Got to my destination safely and on time. Convenient stops for food . Overall a very efficient service . Will be using this company again during my time in vietnam