I was at the designated meeting point, and they asked me to go to another one a 10-minute walk away. I told them I couldn't walk with all my luggage and that I had already taken a taxi. They immediately sent me a taxi, paid for by them, and dropped me off at my hotel at the arrival point. The text message responses were clear and quick, so I was very happy. I arrived an hour after the scheduled time, but that didn't bother me. The bus was comfortable and clean.

Great experience with Thiên Kim Limousine bus. Parents were picked up right from the airport, and the driver was very punctual. They were brought directly to the hotel, arriving even earlier than scheduled. The bus was clean, spacious, and comfortable, with relaxing music during the trip. The support team in the Zalo answered all questions in detail and even sent photos of the pick-up spot and the bus when needed. Everything went smoothly from start to finish.