Great service. Ontime, good driving, van was as pictured. Travel in comfort. I am not short with long legs and I was still quite comfortable. Massage seats were a great surprise. When arriving at the pick up spot, the staff quickly check in and provide the license plate number and confirm time of departure. This helps us foreigners to make sure we get on the right van. Also very great drivers. Very helpful to me when I didn't know where to be or which stop to get off at.

Would use this service again! We were a bit concerned because the pick up point in Hanoi was random and the office wasn’t open. But our driver showed up on time just before 6:30am. The seats were comfortable and reclined a bit. Each seat had their own free water bottle and charging port. They even provided a free shuttle from our original drop off point at their office in yen bai to the yen Ben city bus station. Which was very lovely of them! The drivers were so nice and helped us find our next bus. The service was truly exceptional.