Excellent, comfortable bus journey - works definitely recommend. Contact from bus conductor was perfect, and when he came to meet me personally at the pickup spot he had my details which was reassuring. He also gave plenty of advance warning of the final stop in Sa Pa so passengers could be ready to depart, and was clear about how long we had at rest stops - he really was great. I have only 2 criticisms - and as far as I understand, they was not the fault of the bus company or conductor, rather because of the ticket I booked through Vexere - the pickup time I was given was 45 minutes before official departure (as is normal), but we actually passed by the exact same place and picked up more passengers around an hour later, having gone all the way around Ha Giang! It wasn't a big deal and I was comfortable (and I knew we'd be collecting more people after me because of my pickup time, just not that we'd be going part my exact stop again).. but who really wants an extra hour sitting on a bus for no reason? Also, when booking my seat the configuration on the app was incorrect so although the seat number I hadwas correct, it was not in the place I expected (opposite side of the bus, and a top bunk instead of bottom!) - it could have been user error on my part but if so it wasn't clear on the site, so be super-careful when selecting seats! Again, not the bus company's fault at all - everything about my journey was perfect.

Why don't many people know about this bus company yet? I'm super super satisfied - The bus runs on time, doesn't stop to pick up passengers along the way (save a lot of time) - The driver is super enthusiastic - The bus owner is super cute and even carries my stuff for me - More importantly, the bus is new, odorless, so people who get carsick don't have to worry (I swear, reputable, no seeding 🫰🏻) - When arriving at the office, the bus owner even sent a car to pick you up and drop you off at your place. In short, this is a super great bus trip, everyone should really, really experience it.

Reputable car company, very new and clean cars. The support staff is attentive and enthusiastic, the driver is friendly and makes driving very safe. Will continue to support next time.