I was picked up at my hotel 1.5 hrs earlier than planned but was asked early in the morning if I was able to make the trip earlier. It was pleasant to make it to my destination sooner than anticipated. The driver was very attentive and punctual. He didn’t speak much English but we understood each other great through google translator. The bus was quite comfortable, clean, had covered windows for easy rest, provided blankets and water. The driver had not problem in making small detours to drop off people at their destinations as we were all close to the drop off points. Overall, it was a very pleasant experience and I definitely recommend this company.

I was seated in my reserved seat, so I felt comfortable and happy. The driver proactively chatted with friends on the phone to keep his spirits up while driving, and he didn't talk too loudly, so I found it normal. He stopped to concentrate on sections requiring focus, like mountain roads. The driver also proactively arranged a Grab ride for me to pick me up, and I paid the fare myself. I'm not sure if there was any assistance, but the fee was a few tens of thousands of dong, so I didn't bother asking. The car was quite clean, comfortable, and didn't have a strong odor.