We bought plane tickets and booked a hotel separately. Transfer was not included. Based on reviews, the vexere service was recommended. We reserved seats with payment to the driver. The driver met you at the indicated location (Ho Chi Minh City airport) and took you directly to the hotel (Bamboo village). Along the way there was a stop for a snack and a restroom. It was comfortable in the car, we had a good rest after the flight. I recommend!!!