We are a family of three from Indonesia. We were picked up on time at our hotel. We booked three weeks before departure. After placing our order, the admin immediately contacted us to determine where we would like to be picked up and dropped off.

Driver drove like a proper Vietnamese - passing people in the shoulder in a jam etc. Since there was a huge traffic jam and we were in a hurry to get to the airport, I was rooting for him. If you come to Vietnam expecting people to drive like in Europe, go somewhere else