We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

Everything was great, super punctual, and the service was unbeatable. They picked us up from our hotel in Hanoi and dropped us off at our hotel in Tam Coc. We highly recommend it.