Initially, there seemed to be a discrepancy with the agreed-upon pick-up location: The (generally helpful) tracking app, which allows you to follow the bus online before boarding, only showed a different pick-up location, not the one we had been informed of. This caused some brief confusion, and we had to contact the company by phone. However, the driver did arrive on time at the originally intended pick-up location, so boarding went smoothly. Unfortunately, we couldn't use the seats we had booked (in the front) because we wanted our 3-year-old son to sit on our lap (free of charge), which wasn't allowed for safety reasons. We were then easily assigned other seats. These were very comfortable (unfortunately, there are no seatbelts, except in the very front). The journey was pleasant; music was playing at times, videos were shown on a screen, and there was a nice flashing light on the ceiling. The driver drove carefully, and we even arrived at our destination ahead of schedule. All in all, a good experience; we would book with this provider again.

I had an excellent trip with Trọng Thủy Travel. The limousine bus was clean, modern, and very comfortable. The massage seats made the 4.5-hour journey surprisingly relaxing. The conductor was polite and helpful, the driver was careful and professional, and everything was well organized. The announcements were clear, boarding was easy, and the whole trip went exactly as planned. I booked my ticket through Vexere, and the entire experience—from booking to arrival—was smooth and hassle-free. I am very satisfied with this company and would definitely choose Trọng Thủy Travel again. Highly recommended!

The staff were lovely, and the bus was lovely too 😂 It was new, clean, and had Pikachu decorations all over it. Each bed even had a long Pikachu plushie to hug 🤣 The pink pig-patterned blankets would be a hit with kids. This was the first time I'd seen a bus company provide toothbrushes. Two elderly people boarded the bus and the staff even escorted them to their seats to assist them; overall, it was very thoughtful.