For me personally, everything is ok. The driver called back to report the time the car arrived at the pick-up point and after the trip, the bus company called over for customer service. If possible, there should be wifi for guests to use.

- There are new and old cars, old cars are often damaged and are a bit more cramped - the driver + bus assistant are friendly and comfortable, enthusiastically call to report bus times - run on time/earlier, so leave 30 minutes early

Buses from Bau Bang - Ha Tien have good quality, drivers and bus assistants have enthusiastic service attitude