I still gave it 5 stars, even though I booked a front seat. But when I got on the bus, the bus company made passengers sit on a first-come, first-served basis, and I had to sit at the very back. On the plus side, the bus company was enthusiastic and punctual. However, if they don't keep my reserved seat, I will reconsider returning to this bus company.

It was really nice, good information. The only thing was that we had chosen drop off at the home stay in ta xua, but first when we arrived the driver said he could not go there so we had to take a take for double the pride as the whole trips from hanoi the last bit. Everything else worked really well.