. Attentive service from start to finish: The shuttle bus picked up passengers on time, even earlier than expected, making me feel secure about not being late. This professionalism and punctuality is a big plus in my eyes, especially for long-distance trips that require careful preparation. 2. Impressive transfer station: The bus company's transfer station is a highlight that cannot be ignored. The space is extremely modern, clean and carefully cared for - worthy of the word "luxury". In addition to the spacious waiting area, the bus company also serves a free buffet of cakes and drinks for passengers while waiting to board the bus - a small detail but showing concern for the customer experience.

When I got to the bus, I realized it was Hoang Khoa bus, not Hoang Long! But everything was fine! The driver and service staff were polite and courteous! Not rude and insolent like other Hoang Long buses when going from Saigon to Hanoi.

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.

The app updates the arrival time so that passengers do not miss their work. The estimated time of arrival is 8:40 but it is not until 15:30 that the bus staff and driver arrive. The bus company staff and driver are very enthusiastic and friendly.