The booking process was smooth. There apparently weren't enough reservations for my bus, so I was assigned to a different one. It was a bit confusing at first because my seat number changed – but ultimately it was an upgrade. We left Hanoi at 10 pm, made two stops, and arrived in Sapa at 5 am. The driver was a bit rough, but he drove safely. Thank you very much.

I arrived in Hanoi at 1:30 am. I was nervous about being alone in a strange city in the middle of the night. But the driver was very enthusiastic in helping me contact a taxi and carefully instructed the taxi driver. I would like to take this opportunity to thank the young taxi driver whose name I did not have time to ask for the name of the Sao Thu Do company. The passenger who arrived at the Thang Long City urban area in Dai Mo Nam Tu Liem at midnight that night had a very good impression of him.

This was my second time with this company. I booked the 34-seater luxury bus Hanoi > Hoi An. A few hours before departure, they moved me to a later departure time with their 44-seater standard bus, saying my bus had issues. In the reshuffle they automatically put into a really bad seat. Messaging with them on Zalo before departure (Vietnamese only), I was able to move to a better seat. Hanoi departure was on time at 10:40pm. Pickup is right in front of a cafe near other buses; you'll need to ask at each bus to find yours. Bus was comfortable, seat had a blanket and free water available at the front. Good AC and a comfortable ride. No random people sleeping in the aisle. 8am breakfast stop north of Hue had good prices but only two toilets. Bizarrely, we stopped between Hue and DaNang to change a tire (??). Reached DaNang at 12:30, Hoi An at 2pm. I was very concerned when they changed my ticket at the last minute, but it all worked out okay. Do be aware that as a smaller bus operator, they will have more reliability issues. Some other Vietnamese companies can be absolutely horrible if things go wrong; I was very impressed with their communication via Zalo.