The staff provided excellent service, were enthusiastic and attentive.

The booking process was smooth. There apparently weren't enough reservations for my bus, so I was assigned to a different one. It was a bit confusing at first because my seat number changed – but ultimately it was an upgrade. We left Hanoi at 10 pm, made two stops, and arrived in Sapa at 5 am. The driver was a bit rough, but he drove safely. Thank you very much.

Excellent overnight bus trip from Hoi An to Da Lat with Viet Lao. The staff was very friendly, the bus was clean, the driver was a good driver, and there was no music or unpleasant noise. All this at a good price with smooth communication in English, so I recommend it. For first-timers: there are no toilets, but there were three stops approximately every two hours (you are notified in advance by announcement). You cannot eat on the bus, but there are restaurants and snack bars at some stops. You must remove your shoes and walk barefoot. At the stops, plastic slippers are provided as you exit the bus; you return them to a bin before reboarding. A small bottle of water, a blanket, and a pillow are provided. There is a USB port. I couldn't get the Wi-Fi to work, but that might be my fault. For those who are overweight or very tall, I recommend taking buses with fewer seats (there were about 35, and I'm not overweight, but it was a tight fit). I recommend the lower and middle seats.

This was my second time with this company. I booked the 34-seater luxury bus Hanoi > Hoi An. A few hours before departure, they moved me to a later departure time with their 44-seater standard bus, saying my bus had issues. In the reshuffle they automatically put into a really bad seat. Messaging with them on Zalo before departure (Vietnamese only), I was able to move to a better seat. Hanoi departure was on time at 10:40pm. Pickup is right in front of a cafe near other buses; you'll need to ask at each bus to find yours. Bus was comfortable, seat had a blanket and free water available at the front. Good AC and a comfortable ride. No random people sleeping in the aisle. 8am breakfast stop north of Hue had good prices but only two toilets. Bizarrely, we stopped between Hue and DaNang to change a tire (??). Reached DaNang at 12:30, Hoi An at 2pm. I was very concerned when they changed my ticket at the last minute, but it all worked out okay. Do be aware that as a smaller bus operator, they will have more reliability issues. Some other Vietnamese companies can be absolutely horrible if things go wrong; I was very impressed with their communication via Zalo.