Hãng xe Đức Phát chất lượng dịch vụ rất tốt. Bác tài xe trung chuyển 2 đầu Hà Nội và Thanh Hóa đều rất chu đáo tận tình phục vụ khách hàng từ việc đón trả khách tới việc phụ giúp vận chuyển đồ đạc. Xe đi an toàn, đúng giờ.

The car is very new, clean, each person has a private room, pick-up service, reasonable price

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

In Vinh city, pick up by sleeper bus, then go to Bac Vinh to arrange passengers before leaving, so for passengers from Quan Hanh overpass going to Hanoi, there is no need to wait, so the trip is very smooth. From BigC Thanh Hoa to Hanoi, it only takes 2 hours. I went from Vinh city, so waiting for passengers at Bac Vinh station was quite impatient. Good service, reputable bed, funny and calm driver.