I received incoming / updated information and advance notice about the time I would be picked up from my hotel. The staff is helpful and friendly. The trip was comfortable, the service was prompt and on time. It's very convenience for my travel plans. Definitely I will book again from Vexere whenever I have the needs for it. Thank you!

The car runs smoothly, you guys should wait at Kim Anh intersection, near the signboard of Phu Tho gymnasium, or call a taxi to take you to the waiting area for the bus to get to CB and we'll know right away. There is a stop to eat delicious meat porridge. Friendly and enthusiastic staff 10 points

Comfortable and felt safe. I have been on many overnight busses through South America and this was a far superior experience. Comfortable bed / seat, relatively easy to find the bus and get on board despite the language barrier. Bus staff were friendly and very helpful. They even dropped me as close as they could to my hostel

Good quality car. The driver was enthusiastic. At first, he thought it was a new brand and made him a bit worried, but after experiencing it, it was very ok

Reading the feedback, I saw that the review was a bit skeptical, but there was no better choice than this. I closed my eyes and booked it. Who would have thought that the service was better than what I expected. The driver spoke softly and picked me up at sbay. I was late due to traffic jam and also called to let me know to ease my anxiety. I was able to sit in the car as I booked on the app, the driver drove carefully, took me to the door, the car was clean and airy, my experience was very good. Okay, please support the garage

The bus ride was very comfortable. I saw the guys riding day and night without getting enough sleep, which was bad for their health, but they were still enthusiastic and cheerful during the trip. They encountered all sorts of situations. The day we went, it rained and saw electric poles falling and blocking them. The drivers worked together to temporarily build a car to pass by but found this job so miserable 🤣 I hope the driver raises their salary to have more motivation haha

I had a wonderful experience traveling by this bus. The driver was friendly and drived safely, the ride was smooth, and the service was excellent. Thank you!

We had a positive experience travelling with Thanh Ly from Hanoi to Cao Bang. The bus was already waiting in My Dinh bus station, the bus station staffs pointed out to where the bus was and bus staff helped with our luggage and shoes. The size of the cabin is clearly mentioned as 170cms. Those who are taller might find it uncomfortable. AC worked well, drinking water was provided. We did not wake up for the toilet break so we cannot comment on it. The bedding was neat, the blanket really kept us warm and the pillow was good. The staff checked where our accommodation was and a shuttle picked us up from the stop that we chose and conveniently dropped us at our homestay.

I took the CB-HN trip and felt very satisfied, especially with the driver's attitude and service. The road was not bad but it was winding, but the car did not go too fast so my mother did not get dizzy or carsick. The interior of the car may not be as luxurious and modern as some new bus companies recently, but it still ensures comfort and cleanliness. In particular, the friendliness and 10-point service of the driver made me feel secure and relieved with the trip. The driver that day, even though he had just finished the HN-CB trip, was still very friendly, picked up and dropped off at the door, talked cheerfully and played soft instrumental music on the car. I quite appreciate attitude and service, so I chose Thien Van after reading 7749 reviews of many other bus companies, and in the end, I was not disappointed at all. I am usually quite lazy to review, but this time I want to leave a positive review, hoping the bus company will maintain and develop ^^