I loved this trip and I will book again with them. Everything was extremely smooth. I booked the trip online and boarded the vehicle on time. We left on time. Stopped at 2 stops for a toilet break and to buy some snacks. The driver was extremely professional, kind and patient. Helped us with instructions everywhere needed. Even got me a bottle of water. The vehicle was clean, comfortable and the AC worked perfectly. He drove very smoothly. We arrived right on time. In Mai Chau, as soon as we arrived, a shuttle car was ready and it dropped all the passengers to their destination homestays or hotels at no extra cost. The driver of the shuttle car was also very very nice. Amazing service. Both the drivers also helped me kindly with my very heavy backpack. I very highly recommend them for Hanoi - Mai Chau trip.

The driver was enthusiastic, picked up and dropped off on time, provided full information, it seemed like a new car that ran smoothly and without any bumps, and was clean. The road from Hanoi to Mai Chau had many mountain passes and curves, but the driver drove very calmly and seemed to be very familiar with the route. I didn't get carsick at all. I think this was a good choice! Thank you, kind driver!

The bus service was great. The pick-up was on time, and I received a text and email the night before with the bus plate number and driver’s contact. The driver found me at the pick-up point, confirmed my details, and provided clear instructions. The ride was smooth, and I was dropped off at my hostel.

The bus driver contacted me for re confirmation and sent the photos of the limousine that I could easily find the limousine. The bus picked me up in time and also the driver double check with me for the drop off point. It made me feel comfortable. thank you

Great ride. Very comfortable bus and driving. On time

I have nothing negative to say about the bus company itself. The bus wasn’t new, but it was comfortable enough. We arrived on time and were picked up directly from our hotel. I had pre-selected our seats online, and those exact seats were available when we boarded — everything was organized and as expected, no surprises. What I didn’t enjoy was the road itself — winding, busy, and quite exhausting. The driver often had to overtake other vehicles, sometimes in ways that didn’t feel entirely safe. To be fair, I think this was more about the road than the driver. This stretch is genuinely challenging, stressful, and requires a lot of focus. Just something to be prepared for.

The bus had wear and tear and had definitely seen better days. The driver drove slightly mad. He brought us from Hanoi to Mai Chau during Tet. We arrived safe and relaxed. 5 stars for working during the holiday.

We traveled with this company from Hanoi to Mai Chau. I booked my trip late, but the company gave me information for the next day's trip very quickly. The driver was very pleasant, and our journey was comfortable. We were dropped off directly at our hotel. You can trust this company for your transportation 😄