I rarely leave reviews, but while choosing a bus company on Vexere, I noticed a pattern: no matter which operator you check, most reviews are negative. It made me realize that people usually only leave feedback when something goes wrong — and when everything goes well, they just stay silent. I think that needs to change. My experience on this trip was excellent. The bus was new, with comfortable leather massage seats (that actually worked!), USB chargers, and bottled water. The driver was friendly, arrived on time, and drove safely. About an hour before departure, I received a WhatsApp message confirming my pickup point, which was very helpful. There were only three passengers on board to Ninh Binh, and the ride was peaceful with quiet background music. Overall, a 5-star experience — I highly recommend this company.