To be honest, I was little bit scared after seeing mixed reviews here but it turned our pretty good. We went from Nha Trang to Hoi An, bus was there 20-30min earlier but staff informed us about it 30 minutes before it. The staff inside with the driver were really nice, they helped us with our bags and gave us free water and small snack. The cabin was clean with blanket and alright in space even for me (184 cm). Driving was okay without too much honking but dont expect any luxury sleep cause the road is bumpy and there are a lot of turns. There were quick 3-4 toilet stops and bus got in Hoi An around the promised time. I dont know if we got lucky and other people super unlucky or they expect something impossible but i would go again with them. 10/10

First of all, the bus runs very punctually, both the driver and the ticket sales staff are enthusiastic, etc. I see a lot of people saying that Thanh Lich's service is bad because it doesn't have drinking water and stops to load and deliver goods along the way. a lot, but personally, I think that with the price of 200k for an air-conditioned sleeper car, you shouldn't ask for more, and stopping along the way to load and deliver goods is a revenue problem for the bus company that I personally think I don't mind that, but people who suffer from seasickness will be extremely uncomfortable 😁. In the end, the last sentence is that I am very satisfied with Thanh Lich bus company - the service does not pamper people with seasickness. Where are you 😆

I booked and received e mail confirmation no issues. I was expecting an email or Whatsapp follow up but was surprised when I had an email from Xuan Pha bus saying they would not be able to contact me as I didn't have a Vietnamese phone number. They asked for me to send a photo of my wife and I, which I did, but I was a little concerned. The email also asked that we be at the pick up point 30 minutes before departure. We arrived 30 mins beforehand and before we could locate the bus the driver found us which worked really well. The bus and seating were clean and very comfortable and the driver was really good. I will have no issues booking with Xuan Pha again.

I was at the designated meeting point, and they asked me to go to another one a 10-minute walk away. I told them I couldn't walk with all my luggage and that I had already taken a taxi. They immediately sent me a taxi, paid for by them, and dropped me off at my hotel at the arrival point. The text message responses were clear and quick, so I was very happy. I arrived an hour after the scheduled time, but that didn't bother me. The bus was comfortable and clean.

Excellent bus and very safe driving. To make this a 5-star experience, I suggest the company implement a "no sound" policy for phones at night to respect those sleeping. It's a sleeper bus, so quiet is key! Also, please display the Wi-Fi password clearly inside the cabin for convenience. I would definitely ride with them again! -------------- The bus is of good quality and the driver is very safe. To make the service even better, I suggest the bus company implement a clear policy regarding keeping quiet (turning off phone sounds) at night to avoid disturbing other passengers. Additionally, the company should display the Wi-Fi password inside the bus for easy access. I will continue to support this bus company in the future!